Business Transformation
Strategy to Execution
We help organisations transform how they operate, serve customers, and achieve results by combining strategy, operating model design, process excellence, technology enablement, and change management into one integrated journey. Our focus is simple: measurable performance, sustainable delivery, and faster adoption.
Quick Proof Chips: £15M efficiency unlocked (Public sector) • Operational cost −25% (Retail SME) • Delivery cycle −40% (Healthcare network)
What We Do
From boardroom intent to frontline outcomes
Business transformation is no longer a top-down exercise. It’s about building agile, data-driven operating models that can pivot, scale, and self-improve. We design and deliver transformations that blend management, technology, and change—so every initiative translates into measurable business impact.
- Corporate & Functional Strategy — translate ambition into executable initiatives, KPIs, and value maps
- Operating Model Design — future-state structures, roles, and accountability that enable scale and agility.
- Organisation & Governance — decision rights, RACI, Delegation of Authority (DoA), control alignment.
- Process Excellence — map, simplify, and digitalise critical workflows across Finance, HR, Supply Chain, Customer Service.
- Digital & Technology Enablement — integrate ERP, CRM, automation, analytics into the roadmap.
- Change & Adoption — stakeholder engagement, comms, capability building, success tracking.
- Value Realisation & PMO — turn transformation into KPIs: cost, efficiency, compliance, and customer experience.
Our Approach
Strategy precision with delivery rigour
We run transformations in four clear phases that connect decisions to delivery and delivery to value.
Discover
Assess current state, define ambition, identify 3–5 high-impact value levers.
Output: Transformation Charter & KPI baseline.
Design
Redesign organisation, process, and digital architecture for the target state .
Output: Future Operating Model & Implementation Roadmap.
Deliver
Execute initiatives through PMO, technology pilots, and managed adoption.
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Output: Visible results in ≤90 days.
Sustain
institutionalise governance, dashboards, and value loops
Output: Continuous improvement & ROI assurance.
We don’t stop at strategy—every roadmap includes accountable milestones, delivery governance, and quantified value tracking from day one.
Our Capabilities
Business, process, and technology—unified
- Business Strategy & Performance Architecture
- Operating Model & Organisation Design (TOM, functional models)
- Process Re-engineering & Digital Enablement
- Change Management & Cultural Alignment
- ERP, CRM & Automation Readiness Assessments
- Shared Services Design & Implementation Support
- Transformation PMO & Benefits Realisation Office
Sectors We Transform
Domain depth where it matters
Healthcare & Life Sciences
Clinical admin optimisation, digital patient flows, revenue-cycle redesign.
BFSI
Process automation, compliance readiness, finance transformation, operational risk optimisation.
Professional Services
Project governance, proposal process optimisation, back-office excellence.
Property & Facilities Management
Operating model realignment, service efficiency, automation roadmap.
Public Sector (incl. Education)
Operating model redesign, service transformation, digital adoption, governance frameworks.
Logistics & Supply Chain
Inventory control, order management, shared services, automation.
Manufacturing & Industrial SMEs
Process efficiency, cost reduction, quality assurance, analytics-driven improvement.
What Makes Us Different
The difference clients feel
- Strategy and execution—together: we design transformations our teams are accountable to implement.
- Measurable ROI from day one: quantified baselines, KPI dashboards, value tracking in every engagement.
- Technology-neutral recommendations: ERP/CRM/automation as enablers—platform choices fit your context.
- Human-centred change: behavioural design, training, and communications built for adoption that sticks.
- Local insight, global delivery: presence in London, Dubai, Riyadh, New Delhi, Kolkata with delivery centres in India, Philippines, Poland for cost-effective execution.
Client Outcomes
Measurable results we stand behind
Property & FM
Process redesign + automation roadmap → Admin effort −45%, SLA compliance +18%.
Healthcare
Operating model + patient scheduling workflow → Appointment throughput 2×, staff utilisation +25%.
Finance Shared Services
F&A TOM + PMO governance → Cost-to-serve −22%, close cycle −40%.
Manufacturing SME
Org redesign + performance dashboards → Productivity +30%, reporting accuracy +35%.
Engagement Options
Flexible models, consistent outcomes
Diagnostic Sprint (2–3 weeks)
Assess, baseline, and outline the top 3 transformation priorities.
6–8 Week Roadmap Programme
Design TOM, process blueprint, and value plan.
Execution & PMO Phase (3–6 months)
Implement initiatives with governance and change.
Managed Transformation Office (ongoing)
Embedded benefits tracking and performance management.
Fixed-fee per phase or outcome-based pricing with shared KPI incentives.
Conversion Band
Ready to define your transformation roadmap?
Book a 30-min consultation to discuss challenges, priorities, and immediate improvement levers.
Trust & Tools Band
Experience with proven frameworks and enterprise platforms
McKinsey 7S • Enterprise value maps • TOM frameworks • SAP • Oracle • NetSuite • Microsoft Dynamics 365 • Salesforce • UiPath • Power BI • Tableau
Note: We adapt proven frameworks to your reality—alignment between business vision and operational execution.