Shared Services Transformation
Simplify, Standardise and Scale
We design and build finance, HR, procurement, and customer-support shared-service models that improve efficiency, visibility and service quality.
From operating-model design to process automation and governance, we help organisations turn shared services into strategic value centres.
Quick Proof Chips: 30 % cost-to-serve reduction (Finance function) • Service levels +25 % (Healthcare) • Pay-cycle accuracy 99.8 % (HR Ops)
What We Do
From fragmented functions to coordinated excellence
We help organisations move from siloed operations to integrated shared-service models that deliver measurable business value.
Our approach combines design, process excellence and technology enablement to create scalable platforms for growth.
- Finance Shared Services — AP, AR, GL, reconciliations, month-end close and reporting excellence.
- HR Shared Services — employee lifecycle support, policy administration, HR analytics and helpdesk setup.
- Procurement Shared Services — purchase requisition to pay optimisation, supplier onboarding, compliance and spend visibility.
- Customer Service & Support Centres — centralised ticketing, AI triage and service governance.
- Governance & Service Management — SLAs, OLAs, performance dashboards and benefit tracking.
Our Approach
Design for value, deliver for scale
Each engagement follows our Design–Build–Operate model that ensures results from the first 90 days and long-term sustainability.
Assess & Benchmark
baseline current costs and service levels against industry peers.
Design & Blueprint
define target operating model, locations and governance structure.
Build & Transition
establish centres, standardise processes and implement automation.
Operate & Optimise
manage performance through SLAs, dashboards and continuous improvement.
We treat shared services as a living operation — measured, improved and aligned to business strategy.
Sample Outcomes
End-to-end service transformation capability
- Operating-model design and service catalogue development.
- Global process ownership framework and role alignment.
- Technology enablement through ERP, CRM and automation.
- SLA definition, metrics and performance dashboards.
- Transition management and change adoption support.
- Cost-to-serve and efficiency tracking.
Sectors We Serve
Built for multi-industry shared services
Healthcare & Life Sciences
Centralised revenue cycle and staff admin operations.
Public Sector
Shared financial management and citizen service centres.
BFSI
Finance and compliance support centres for controlled operations.
Logistics & Supply Chain
Vendor coordination and invoice management hubs.
Professional Services
Back-office operations for billing and engagement support.
Manufacturing SMEs
Finance and HR shared services to support multi-site growth.
Why Clients Choose Us
Proven design, disciplined delivery
- Service catalogues and SLAs built on real benchmarks and ROI.
- Automation embedded from Day 1 to reduce manual work.
- Transparent governance and benefits tracking through PMO.
- Experience across Finance, HR and Supply Chain shared services.
Delivery presence in London, Dubai, Riyadh, New Delhi, Kolkata with centres in India, Philippines, Poland
Sample Outcomes
Shared services that perform
Finance Shared Service (Healthcare)
Cost-to-serve −28 %, close cycle time −35 %.
HR Shared Service (Manufacturing)
Ticket resolution speed +40 %, employee satisfaction +15 points.
Procurement Hub (BFSI)
PO cycle time −45 %, policy compliance +30 %.
Customer Support Centre (Property)
First-response time −50 %, NPS +20 points.
Build shared services that deliver value and control
Schedule a 30-minute diagnostic to review your current operations and identify efficiency gaps.